Online scams, using methods like MB WAY payments or fraudulent contacts via WhatsApp, email, or SMS, can affect anyone.
According to Deco Proteste, being a victim of digital fraud does not mean lost money is irrecoverable. A bank's responsibility may be engaged depending on the circumstances and the absence of customer negligence, potentially leading to a refund.
In cases like the 'hello mom, hello dad' scam, where fraudsters impersonate relatives, recovering money can be difficult if the victim provides data or authorizes operations. Prompt communication with the bank is crucial to attempt to stop or reverse the transaction, though refunds may depend on the transaction's completion and sometimes the beneficiary's authorization.
