TAP Air Portugal has been rated the most responsive European airline in handling compensation claims for delays and other flight disruptions, according to the AirAdvisor Honesty Index for 2026. The ranking, published this week, is based on complaints filed between January and June. TAP scored 93 out of 100 and led a group of 22 airlines analysed.
According to the study, 88.7% of valid claims were resolved successfully, 0.6% went to court, and payments took 10 days on average. TAP placed ahead of LOT Polish Airlines, Wizz Air and Iberia.
At the other end, Ryanair ranked third from last with 34.2 points, and SATA/Azores Airlines seventh from last with 40.1 points. The study measures only how airlines respond to compensation claims filed through the platform, not punctuality, safety or service quality, so the results should be read with caution.